While we stay focused on developing relationships with our partners and helping them to launch rural broadband services to their communities, professional installations have been a hot topic for discussion. Though our solution is designed to be self-installed, about 3-5% of the people request a professional install.
"What happens when I sell a system to someone out of our DMS that wants a professional installation?" has been a common question. Our relationships in this industry give us access to a network of over 2,500 certified technicians. Match that with our Online Activation System (OASys ™) and you have a solution for launching CONUS marketing campaign that can get your new subscribers installed in less than 72 hours!
Thomas William
Vice President of Partner Solutions
Broadband in a Box
1302 Clear Springs Trace
Louisville Kentucky 40223
Direct: (502) 426.2067
Toll Free: (800) 761.9149
Cell: (502) 263.9879
Fax: (502) 515.3710
Email: tomw@bbinabox.com
Download: www.bbinabox.com/docs
Blog: broadbandinabox.blogspot.com
Chat: broadbandinabox@gmail.com
Network: linkedin.com/in/broadbandinabox
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Broadband in a Box National Installation and Fulfillment
Over 2,500 technicians located throughout the 48 continental United States.
Over 8,000 installations a month.
Our network currently has one of the highest completion ratios in this industry.
Our national installation and fulfillment network has 15 area offices.
Our national installation and fulfillment network has staffs that are bi-lingual.
Our national installation and fulfillment network has over 40 customer service managers.
All of our technicians are certified.
All technicians know and understand all aspects of home entertainment and technology.
All installers can handle commercial and larger custom installations as well.
All technicians wear I.D. Badge and shirt with partner logo displayed.
24-72 hour turnaround on installation appointment after customer order.
All technicians are insured with $1,000,000 in liability insurance.
We warranty every installation for one year.
We currently cover the 48 continental states.
Real coverage in every zip code.
To ensure every customer is completely satisfied with their installation experience.
To ensure installations are done timely and professionally.
To ensure fewer customer cancellations.
To continue to work at increasing our overall completion ratio for our partners.
Broadband in a Box Online Activation System (OASys ™)
OASys ™ allows your CSR’s and customers to schedule installations.
OASys ™ allows you to view and monitor each one of your customer’s installations in real-time.
Any changes, schedules or comments are recorded and time stamped for easy viewing.
You have the ability to enter jobs directly into OASys ™.
OASys ™ has all the latest security features so all your subscriber information remains confidential.
OASys ™ is available 24 hours a day, 7 days a week.
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